Due to high workload, we are currently checking and responding to e-mail twice daily at 12: 00 P.M. ET and 4: 00 P.M. ET.

If you require immediate assistance that cannot wait until either 12: 00 P.M. or 4: 00 P.M., please contact us via phone at (617) 696-6000.

Our office hours are Monday-Thursday 9 A.M. ET- 4 P.M. ET and Friday 9 A.M. ET- 12 P.M. ET We ARE NOT open on the weekends.

Our waitlist for new customers is over 2,000+. If you submitted a new customer inquiry, you were automatically added to the list.

WE CAN NO LONGER ACCEPT ORDERS OR CANCELLATIONS VIA EMAIL; YOU MUST CALL THE OFFICE OR MODIFY ONLINE.

Thank you for understanding this move to more efficiency and effectiveness. Stay healthy and safe.

Sincerely,

Thatcher Farm Customer Service