• (617) 696-6000

FAQs

Listed below are the most commonly asked questions about Thatcher Farm home delivery. Still have questions? Please contact us.

Home Delivery

It depends on where you shop and which brand you buy -- we are usually right in the ball park on pricing. Of course, if you take into account the travel cost, time spent and the impulse items you didn't really need at that time, you'll save money in the long run with Thatcher Farms home delivery.

It is very simple, with four choices to suit your family's needs:

  1. Order Online. Go to My Account and choose the appropriate option to either sign up for our home delivery, activate your existing account for online ordering or start ordering online by logging in with your username and password to our online ordering system.
  2. Call our office to set up a standard order for the same product delivery every week.
  3. Call your order in the day before your delivery day.
  4. Leave out a product list on your delivery day and the driver will fill your request that same day.
You may purchase a Thatcher Farm (insulated) milk box, leave out a big enough cooler of your own or we can deliver to a refrigerator in your garage. On warm days, we suggest leaving an ice pack in the box or cooler to help keep the product from warming up too quickly.

Products

Never! Our Farmers do not believe in them and they wil not use them.
It depends on where you shop and which brand you buy -- we are usually right in the ball park on pricing. Of course, if you take into account the travel cost, time spent and the impulse items you didn't really need at that time, you'll save money in the long run with Thatcher Farms home delivery.
The milk has a 14 day code stamped on the product and should have no problem lasting if handled correctly. 35-37 degrees is recommended (temperature is what hurts the shelf life of all dairy products).
Yes! Thatcher Farm reuses all of our glass milk bottles, so when you're finished, just give it a quick rinse and then leave it in the box. Our bottles are cleaned and sanitized in a bottle washer before being refilled. They make an average of 50-60 trips to the doorsteps of our valued customers. All bottle caps can be recycled, so they do not need to be returned.

Yes -- at least twice a year (spring and fall).  If there are products you'd like to see on the list, please let us know and we'll see if we can provide them for you.

Billing

No. Our products and service keeps our customers coming back.
We accept cash, check and credit card.
Billing is done monthly. You will get a statement either via email or in the mail the first of each month. Just check over the bill and leave either cash or check in the milk box. You may mail in the payment as well, if you want.